Welcome to Street Eats ("we", "our", "us"). We are committed to protecting the personal information of our users, vendors, and delivery partners. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights as a user. By using the Street Eats app or website, you agree to the terms described in this policy.
1. Information We Collect
1.1 Personal Information
When you register or use the Street Eats app, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Delivery address(es)
- Profile photo (optional)
1.2 Order and Transaction Data
We collect data related to your orders and transactions, including:
- Order history (items ordered, order amounts, timestamps)
- Payment method used (COD or online)
- Delivery location details
- Ratings and reviews you submit
1.3 Location Data
We collect your location data when you use the app in order to assign nearby delivery riders and accurately deliver your food. Location tracking is only active while the app is in use. You may disable location access through your device settings, but this will affect delivery functionality.
1.4 Device and Technical Data
We automatically collect certain technical information including your device type, operating system version, app version, IP address, and general usage analytics. This data is used for performance monitoring and bug fixing only.
2. How We Use Your Data
We use your personal information strictly for the following purposes:
- Processing and fulfilling your food orders
- Coordinating delivery through our rider network
- Sending order confirmation, delivery updates, and support notifications
- Improving app features and user experience based on usage patterns
- Sending promotional communications (only with your consent — you can unsubscribe at any time)
- Preventing fraud, fake orders, and misuse of the platform
- Complying with applicable Indian laws and regulations
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to any third parties for their commercial use. Your data may be shared in the following limited circumstances:
- Delivery Riders: Your name, address, and order details are shared with the assigned delivery partner only for the purpose of completing your delivery.
- Vendors: The vendor fulfilling your order receives only the items ordered and special instructions — not your personal contact details.
- Legal Compliance: We may disclose your information if required to do so by Indian law, court order, or government authority.
- Business Transfer: In the event of a merger or acquisition, user data may be transferred to the acquiring entity, and you will be notified in advance.
4. Third-Party Services
Street Eats uses the following trusted third-party services to operate the platform. Each of these services has their own privacy policies governing their use of your data:
- Supabase — Backend database and user authentication (GDPR-compliant)
- Firebase (Google) — Push notifications and crash analytics
- Paytm / Razorpay — Online payment processing (PCI-DSS compliant)
- Google Maps — Location and delivery tracking
5. Data Security
We implement industry-standard security measures to protect your personal data, including encrypted data transmission (HTTPS/TLS), secure backend storage, and access control restrictions. However, no digital system is 100% secure. In the unlikely event of a data breach, we will notify affected users within 72 hours as required by applicable law.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. If you delete your account, your personal data will be permanently deleted within 30 days, except for data required to comply with legal obligations (such as financial transaction records).
7. Your Rights
As a Street Eats user, you have the following rights regarding your personal data:
- Right to Access: Request a copy of all personal data we hold about you
- Right to Correction: Update or correct inaccurate personal information
- Right to Deletion: Request deletion of your account and all associated personal data
- Right to Portability: Request your data in a machine-readable format
- Right to Object: Opt out of promotional communications at any time
To exercise any of these rights, email us at support@streeteats.in with your registered email address and request details. We will respond within 7 business days.
8. Cookie Policy
The Street Eats website uses minimal cookies to ensure proper functioning of the site. We use:
- Essential Cookies: Required for basic site functionality and session management
- Analytics Cookies: Anonymous usage statistics to improve the website (can be declined)
You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect website functionality.
9. Children's Privacy
Street Eats is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately at support@streeteats.in and we will delete the data promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make significant changes, we will notify you via app notification or email at least 7 days before the change takes effect. Continued use of Street Eats after the effective date constitutes acceptance of the updated policy.
11. Governing Law
This Privacy Policy is governed by and construed in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, applicable in India. Any disputes arising from this policy shall be subject to the jurisdiction of courts in Haldwani, Uttarakhand.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our Privacy Officer at:
- Email: support@streeteats.in
- General Support: support@streeteats.in
- Location: Haldwani, Uttarakhand, India