These Terms and Conditions ("Terms") govern your use of the Street Eats mobile application and website (collectively, the "Platform"). By downloading, accessing, or using Street Eats, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use the Platform.
1. Acceptance of Terms
By creating an account or placing an order on Street Eats, you acknowledge that you are at least 13 years of age and are legally capable of entering into a binding agreement. These Terms apply to all users of the Platform, including customers, vendors, and delivery partners. Street Eats reserves the right to modify these Terms at any time, with notice provided via the app or email.
2. App Usage Rules
You agree to use the Street Eats Platform only for lawful purposes. You must not:
- Use the Platform for any illegal activity or in violation of any applicable Indian law
- Attempt to hack, scrape, or disrupt the Platform or its infrastructure
- Create fake accounts, fake orders, or impersonate another person
- Post false reviews, misleading information, or spam on the Platform
- Use automated bots or scripts to interact with the Platform
- Harass, threaten, or abuse vendors, riders, or Street Eats staff
Violation of any of these rules may result in immediate account suspension or permanent ban without prior notice.
3. User Account Responsibility
You are solely responsible for maintaining the confidentiality of your account credentials (phone number, OTP). You agree to immediately notify Street Eats at support@streeteats.in if you suspect any unauthorised access to your account. Street Eats will not be liable for any loss or damage arising from your failure to protect your account credentials.
4. Order Placement Rules
When placing an order on Street Eats, you agree to the following:
- You must provide accurate delivery address details — Street Eats is not responsible for failed deliveries due to incorrect addresses
- Orders placed are binding commitments to purchase. Cancellation is only permitted within a 2-minute window after placement (see Section 7)
- You must be available to receive the delivery at the address provided
- You agree to pay the amount displayed at checkout, including any applicable taxes
- Minimum order requirements may apply for certain vendors
5. Delivery Terms
Street Eats delivery services are subject to the following conditions:
- Delivery is currently available only within Haldwani city limits (specific zones as defined in the app)
- Operating hours are daily from 5:00 PM to 9:00 PM. Orders placed outside these hours will not be accepted
- Estimated delivery time is approximately 30 minutes, but may vary based on distance, traffic, weather, and order volume
- Street Eats is not liable for delays caused by factors beyond our control, including extreme weather, road closures, or natural events
- You agree to collect your order promptly upon rider arrival. Failure to collect may result in order forfeiture without refund
6. Payment Terms
Street Eats accepts the following payment methods:
- Cash on Delivery (COD): Payment is made in cash to the delivery rider at the time of delivery. Exact change is appreciated.
- Online Payment: Secure online payments via UPI, debit/credit card, or net banking through our integrated payment gateway (Paytm/Razorpay).
All prices displayed on the Platform are inclusive of applicable taxes. Street Eats does not charge any hidden platform fees or delivery charges on standard orders.
7. Cancellation Policy
Orders may be cancelled only within 2 minutes of placing the order, before the vendor begins preparation. To cancel, use the in-app cancellation option immediately after placing your order.
- Cancellations after the 2-minute window will not be accepted
- If your order cannot be fulfilled due to vendor unavailability, you will receive a full refund
- Repeated cancellations may result in restrictions on your account
8. Fake Order Policy and Account Suspension
Placing fake, prank, or malicious orders is a serious violation of these Terms and causes real harm to our vendors and riders. Street Eats takes the following actions against fake orders:
- First offence: Formal warning and temporary suspension (48 hours)
- Second offence: Permanent account ban
- Repeated offences may be reported to local authorities under applicable Indian law
A "fake order" includes placing an order with no intention to pay, providing a false or inaccessible address, or repeatedly placing orders without collecting them.
9. Intellectual Property
All content on the Street Eats Platform — including but not limited to the app name, logo, design, text, graphics, code, and user interface — is the exclusive intellectual property of Street Eats and is protected under Indian copyright and trademark laws. You may not copy, reproduce, distribute, or use any part of the Platform's content without prior written permission from Street Eats.
10. Limitation of Liability
Street Eats acts as an intermediary platform connecting customers with local street food vendors and delivery partners. Street Eats is not directly responsible for:
- The quality, taste, hygiene, or allergen content of food prepared by vendors
- Delays or failures in delivery caused by circumstances beyond our control
- Any indirect, incidental, or consequential damages arising from the use of the Platform
Our maximum liability to you for any claim related to a specific order will not exceed the value of that order. Street Eats makes no warranties, express or implied, beyond those described in these Terms.
11. Dispute Resolution
If you have a dispute with Street Eats, please first contact our support team at support@streeteats.in. We will make every reasonable effort to resolve the matter amicably within 7 business days. If the dispute cannot be resolved informally, it shall be submitted to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996, at Haldwani, Uttarakhand.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of India. Any legal action or proceedings arising from these Terms shall be subject to the exclusive jurisdiction of the courts located in Haldwani, Uttarakhand, India.
13. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Email: support@streeteats.in
- Instagram: @streeteats.hld
- Location: Haldwani, Uttarakhand, India